GENERAL SHIPPING INFO
Orders ship within 1-3 business days, unless noted in the product description. If it is a birthday, bid day or initiation gift, please comment (in checkout process) that it is a gift and the date it needs to be received, so we can ship it in a timely manner.
2017 HOLIDAY SHIPPING DEADLINES
Orders placed December 17-22 will ship same day or within 24 hours. Contact us at 877-597-1885 for shipping questions and delivery dates. We are available 24/7.
UPS SHIPPING DEADLINES
12/18-19 – UPS GROUND. Sorority Spirit is based in Atlanta, Georgia, where UPS is headquartered. Shipping to GA, AL and SC takes 1 business day; shipping to northeast, (VA – ME) and southeast (FL, MS, TX, NC) takes 2 business days; shipping to Midwest takes 3 business days; shipping to west coast takes 4-5 business days. Call us at 877-597-1885 with any questions, so we can provide the exact number of shipping days to your address. We are available 24/7. Yes, we really answer the phone at 2 or 3AM. UPS 3 DAY SELECT (for west coast) FOR THURSDAY, DEC. 21 DELIVERY.
12/20 BY 3PM EDT – UPS 2ND DAY AIR FOR FRIDAY, DEC. 22 DELIVERY. UPS delivers packages with a Saturday, December 23 delivery, with an extra fee.
12/21 BY 3PM EDT - UPS NEXT DAY AIR FOR FRIDAY, DEC. 22 DELIVERY. UPS charges an extra fee for Saturday deliveries.
UPS is closed on December 24 and 25, 2017.
USPS SHIPPING DEADLINES
12/20 – USPS Priority Mail (2-3 days). USPS delivers packages through December 24, 2017.
12/21 – USPS Priority Mail Express (1-2 days). USPS delivers Priority Mail Express packages on December 24 and 25, 2017. Please note that local post offices are closed on December 25, 2017, but the mail carriers are delivering packages on Dec. 24 and 25, 2017.
CUSTOMER SHIPPING ADDRESS
The customer is responsible for providing an accurate shipping address, phone number and email address. If the wrong address is provided in the customer's order (includes type-o's, missing information, wrong street address, etc.), and the order has shipped, the customer will be charged a UPS fee of $17.00 to correct the shipping address. This is a fee that UPS charges Sorority Spirit, for changing the shipping address, when package is on its way to the customer. Sorority Spirit will contact a customer if a package is returned to us, for the new shipping fee and correct shipping address.
All merchandise is in stock, unless it says "This item is out of stock," to the right of the product photo or if it is commented (that a specific size) that an item is sold out, in the product description. If the item that you ordered has recently sold out, it will be reordered immediately, but it can take 1-2 weeks to receive the item and ship the order to you. If we are experiencing a delay in shipping orders, it is usually due to a high volume of special orders.
Some items may be listed as PRE-ORDER, when adding it to the online shopping cart. If an order includes a pre-ordered item with other merchandise, all items will be shipped in one box, as soon as the pre-ordered item becomes available. If you have a question about our merchandise, please feel free to call Sorority Spirit at 877-597-1885.
VIRTUAL E-GIFT CARDS
VIRTUAL E-GIFT CARDS are available on SororitySpirit.com. To purchase a virtual e-gift card, go to the sorority and then click Gift Cards, under the sorority. The e-gift card will be emailed to the recipient, within several hours of purchase.
If you have a question about shipping your order, please contact Marlene at 877.597.1885. Sorority Spirit is available 24/7 by phone.